FAQ

HOW LONG BEFORE I CAN RECEIVE MY ORDER?

The normal processing time for orders is 7 - 14 business days (Monday - Friday). Business days do not include weekends, public, and federal holidays. Due to increased order volume and Covid-19 Protocols, please allow additional time for processing orders.

After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, shipping times are subject to change.

CAN I CHANGE MY ORDER?

We apologize after an order is placed, no changes can be made to the order.

CAN I CANCEL MY ORDER?

Unfortunately, we are unable to cancel an order once it has been placed, all sales are FINAL.

CAN I RETURN MY ORDER?

We are unable to offer refunds, returns, or exchanges. All sales are FINAL. 

CAN I EXCHANGE MY PRODUCT?

We apologize but we currently do not offer exchanges, all sales are FINAL. 

HOW CAN I CHECK THE STATUS OF MY ORDER?

Please refer to your shipping confirmation email to track your order. Or you can check your order status at:

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept online payments through all major debit/credit cards.Visa, Mastercard and American Express.

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email.

I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?

Please contact jwilnica@yahoo.com within 48 hours of receiving the order, so that we can address this issue. Please provide us with your order number along with a photo of the incorrect item you received.

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please be careful when entering your shipping address, SheNatural will not be responsible for orders sent to the incorrect delivery address provided by the customer. 

DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. You do not have to have an account to place an order. 

HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?

You can easily subscribe to emails by visiting shenaturalllc.com and find the subscription option located at the footer of our home page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

 

ARE YOUR PRODUCTS NATURAL?

Yes, SheNatural products are made from natural ingredients.

ARE YOUR PRODUCTS VEGAN?

No

ARE THE PRODUCTS SAFE TO USE FOR ALL HAIR TYPES?

All products were formulated to be safe for all hair and skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

*YOUR PRODUCTS DO NOT WORK ON MY HAIR CAN I GET A REFUND?

We are regretful that you did not see the results you anticipated but unfortunately we do not have a money back guarantee.

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive cold and heat.

For any other questions or concerns please email us at jwilnica@yahoo.com and someone from our team will get back with you within 24 hours. Thank you!